- Research, research, research - With a lot of companies now offering online CSR jobs, a lot of scammers and con artists are also prowling around looking to make a quick buck. This is why research is very important to ensure that you are not joining a shady company or being had by scam artists. Only choose the notable companies which are already established in the Customer Service industry. One such company is TeleTech, which also offers at home jobs. You may visit their website here or their recruitment portal here.
- Watch your Language - part of the job is talking, talking, and talking, thus language skills and abilities are key. If you are not that much of a conversationalist try to practice in front of a mirror of with the help of a friend. Imagine that you are talking to a customer and imagine that you will be doing that for a profession. Learn to use pleasing and polite words and tone of voice.
- Type Away - As part of the online job, you will need to encode at the same time that you are talking. This is a vital part of the job and typing skills are very important. If you are not that fast in terms of typing speed, take on some free tutorials and typing tests to help you improve before taking on this job.
- Smile on the Phone - I know it may be hard to imagine but the job of the CSR is to please the customer, and they need to do this with a smile on their faces. Although a smile can't be seen over the phone, try to incorporate it with your words, tone, and expressions. Once you get the hang of this, it will surely help you become a good CSR
These are just some of the tips I have for you to prepare you for the At Home CSR job. Feel free to leave comments and suggestions in case you have any so that I may address them. And once more, Good Luck in your hunt for a job!
